Welcome to PromoShop Australia. PromoShop® is committed to protecting the privacy of our customers. Your privacy is important to us, and we understand that your personal information is important to you. We take steps to ensure that it is kept safe and secure. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://www.promoshop.com.au/ (“Website”). Please read this Privacy Policy carefully. By using the Website, you agree to the practices described in this document.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you interact with our Website, we may collect personal information, including but not limited to:

• Full Name
• Company or Organisation Name
• Contact Details (such as your address, phone number, and email address)
• Payment Information
• Information about your preferences and interests

1.2 Non-Personal Information

We may collect non-personal information about your interactions with our Website, including:

• Browser type and version
• Device type and operating system
• IP address
• Pages you visit on our Website
• Date and time of access
• Referring URL

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us analyse web traffic, remember user preferences, and improve our services. You can manage your cookie preferences through your browser settings.

We collect information from you when you:

• Place an order or request a sample
• Register for an account
• Subscribe to our newsletter
• Contact us with a question or comment

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil orders, including payments and shipping
• To process and fulfil your orders and requests for samples
• To provide customer support and respond to enquiries
• To provide you with customer service
• To communicate with you about your orders and requests
• To send promotional emails or newsletters (if you have opted in)
• To improve our Website’s functionality and user experience
• To analyse trends and usage patterns
• To comply with legal and regulatory requirements
• To prevent fraudulent or unauthorised activity

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may disclose your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who assist with payment processing, shipping, marketing, and Website analytics.
• Shipping and Delivery: We may share your information with third-party providers to ensure the fulfilment of your orders.
• Payment Processing: Your payment information may be shared with trusted third parties to process transactions securely.
• Marketing and Advertising: Third-party service providers may assist with promotional activities and website analytics.
• Customer Service: We may share your details with partners helping us respond to your enquiries.
• Legal Obligations: We may disclose information when required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new entity.

4. Data Security

We take steps to protect your personal information from unauthorised access, use, or disclosure. We use a variety of security measures, including encryption, firewalls, and secure password protection. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Cookies

We use cookies to improve your experience on our Website. Cookies are small text files that are stored on your computer or device when you visit a website. We use cookies to remember your preferences, track your activity on our Website, and personalise your experience.

You can control cookies through your browser settings. Most browsers allow you to block cookies or delete existing cookies. However, if you disable cookies, you may not be able to access certain features of our Website.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to your personal information.
• Deletion: Request the deletion of your personal information.
• Opt-Out: Unsubscribe from promotional communications.

To exercise your rights, please contact us at:

Email: [email protected]

7. Children’s Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us, and we will delete the information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

PromoShop Australia

Email: [email protected]
Phone: 1300658604
Melbourne Office: 11/350 Bridge Street, Port Melbourne, VIC 3207
Sydney Office: Suite 202/1753 Botany Rd, Banksmeadow, NSW 2019